ewhightower

Posts Tagged ‘EDD’

EDD 2024

In Uncategorized on June 11, 2024 at 11:28 am
EDD sucks. The website sucks. The telephonic service (what little there is) sucks.

It feels intentional. Just one glance at how poorly it operated during the Pandemic–and before, and afterward–is enough to convince any intelligent human that this is a woefully underfunded, poorly administered department.

Here’s the email I sent to the California Labor and Workforce Development Agency:

“Hi Labor Persons,

I’m a Substitute Teacher.

The terrifying financial hardship that looms over me if I am unable to file a new claim with EDD prompts this email, as there is apparently **no possible way** to contact EDD: nobody answers the phone, and there’s a mysterious “Error” every time I send an inquiry. Believe it or not, nobody responds to my inquiries.

This feels intentional. Every single tax-paying citizen with whom I’ve spoken in my personal and professional life, of every political stripe, feels the same: the EDD website is intentionally impenetrable because the state doesn’t want to fulfill its obligations to pay us the unemployment to which we are entitled.

You work for the California Labor & Workforce Development Agency, I know I don’t need to tell you these are our dollars, taken from our paychecks.

Financial Hardship is what I need to tell you. And yeah, I know, you’re probably not anyone high up in the food chain. But please, if there’s anything you can do, please help me. I don’t know what else to do.

Best,

Edward Hightower
(XXX) XXX-XXXX”

Here’s their response:

“Your email has been forwarded to the appropriate personnel at the Employment Development Department (EDD). However, you may want to reach out the EDD.

EDD Phone #: 1-800-300-5616

EDD Director Office Phone #: (916) 654-8210

Unemployment Insurance (UI) Phone #: 1-800-300-5616 or (916) 654-7401

State Disability Insurance (SDI) Phone #: (916) 654-0453

California Unemployment Insurance Appeals Board (CUIAB) Phone #: (916) 263-6803

Thank you, have a great day!”

And here’s what I wrote to them:

“Hi there!

Thank you so much for forwarding my email.

I’ve called all the numbers appropriate for reaching the EDD; in every case, just after I enter my social security number, the automated message is that they are receiving more calls than they can handle, and I should call back later.

The eternal lament of the unemployed: Why do they not have an option to have someone from EDD call us back? I would happily sing the praises of EDD if something like this were implemented and if it actually functioned.

I mean, look how quickly you responded to me. I’ve never had a response like this from EDD. The one time I’ve had a conversation with someone from EDD was years ago — maybe 2010 — and their entire demeanor was so incredibly unpleasant that I felt emotionally bruised for the next two days. It made me never want to talk to anyone from EDD, ever again. They’ve certainly never responded to any of my written messages — if they’ve ever even received them.

Of course, I’m painfully aware that you may be a bot. The listing of the numbers to call (when we both know none would go through) feels bot-like. I don’t mean this as an insult, I imagine that if you are human, you have very specific responses you’re required to send in order to be as robotic as possible, and you’ll probably get in trouble with a supervisor if you reveal humanity.

I understand: I once worked in corporate retail.

Best,

Edward Hightower”

But then! THIS HAPPENED! Even as I was hitting send on that email, this one arrived:

“Good morning Mr. Hightower,

First, I’d like to apologize for the frustration you must be feeling and we’re sorry your experience thus far with EDD has been a poor one.

I wanted to reach out and let you know the Director’s Office is in receipt of your correspondence below. I have forwarded the email to the Unemployment Insurance Branch (UIB). You should receive a callback from them within the next few days. I’m sorry I’m unable to give you a more exact timeframe but rest assured, you will be called. Please be available for the call during normal business hours, 8 AM – 5 PM Pacific Time. If you do not receive a callback by Friday, please reach back out to us and we will personally follow-up with UIB.

Thank you!

Brad Simmons
Pronouns: He/Him/His
Executive Secretary II
Director’s Office, MIC #83
Directorate

State of California
Employment Development Department
PO Box 826880
Sacramento, CA 94280
http://www.edd.ca.gov

Our Business is Your Success”

And of course because I’m unwell, this was my response:

“Good Morning Mr. Simmons,

In the graphic novel of my life, I’m sitting in a coffee shop with my jaw on the floor and a skyscraper-sized exclamation point over my head. I don’t know if I can express the degree of shock — and possible* delight — I feel at receiving your missive.

So first, I want to say THANK YOU! 😀, because I never expected a response like this. In fact, I just finished a response to the initial email I received, thanking them for forwarding my email even if they’re a bot (while simultaneously expressing doubt that there would ever be any further response).

*This asterisk is here because my delight is provisional, cautious and rooted in the soil of long experience and disappointment. One does not want to jinx oneself.

Here’s my question for you: what can I tell my fellow Substitutes (and other unemployed persons in my acquaintance) about how to penetrate or bypass the EDD Wall of Confusion? Should everyone email the LWDA, or is there an easier route? I like everything I see about how MyEDD is being made incredibly amazing and stuff, but I feel you should know (if you don’t already) that the CA DMV website has actually surpassed EDD in functionality, flow and usefulness.

Now that I’ve said that in print, I fear I may have triggered the End Times: And Lo! The Substitute Teacher with an AME CTE credential (whose 35 years of experience as actor and director make him imminently qualified to teach theatre in Alameda County) did say unto them: DMV surpasseth EDD! And the stars did fall from the heavens like figs, and the moon did bleed, and the sun sang only sad songs as the Disco Ragnarok began!

All of which is to say: because of you, sir, I am cautiously optimistic.

Thanking you and knocking wood, I wish you the very

Best,

Edward Hightower”

That’s where things rest right now. Fingers crossed, as noted above. Will update when awesomeness awesomes awesomely.

Today’s Haiku

In Comedy, Employment, Intent, Open Mic, Standup, Theatre, Writing on January 22, 2015 at 9:44 pm

I’ve started doing standup at open mics in SF.

The following are haiku based on my experiences en route, during, and at home afterward.

If you like them, I welcome your comments. If you hate them, I welcome your comments.

Last two nights: SF
Open mic standup is fun
Ev’ryone is sad

White guy wizard beard
Walking lone through the Mission
Nobody comes near

Unemployment sucks
Hard to wake up before nine
Debate: write or wank

How to get to BART
All I have is a dollar
Soccer moms need cock?

Foot fungus in chunks
Time to get some tea tree oil
Expensive? Sell death

Job interview good
Haven’t said too much but then
Ha ha foreskin joke

I will look like that
When I’m sixty-five years old
Need to learn more spells

Guilty Christmas cards
Are the only kind I send
Mass apology

Pornhub so much fun
Comment on the happy vids:
“No sex life for me.”

She-she speaks the truth
Thus inspiring standup act
Transformation thence

Satan has a bump
Satan shares his bump with me
Now I have a rash

Cabbage soup today
Blood pressure too god-damn high
Dad expressed concern

I am unemployed
This is White Male Privilege:
I am still alive

First audition miss
Since one seven seven six
Shame chagrin and guilt

House so cold at night
Heating with the gas stove thanks
Yes I know the risks

Money running low
How to get to open mic
Soccer moms are gone

EDD card what?
Oh that paid the WordPress fee
Monetize or die

Postcard mystery
Last year so anonymous
Then the postcards stopped

Edward and the EDD Monster

In Employment on December 11, 2013 at 9:00 pm

In order for any of the following to make sense to you, I need to make something clear: job happiness is very important to me. When I am unhappy in my job, I get deeply despondent. Being underpaid, undervalued or anything along those lines causes a sadness so deep in my soul that I can barely function. This would be why I can never work for, say, Restoration Hardware, ever again. Deep, deep sadness. I’m talking two martinis with a club sandwich on my half-hour “lunch” in order to numb my soul. That kind of sadness.

Where I currently stand: I’ve been unemployed since May.  Last time I was unemployed (2008 / 2009), it was more Funemployment, because I’d been working more regularly, and the labyrinthine calculations EDD uses to figure out how little they can get away with giving us worked more in my favor. This time, however, I’d been working at Solano College off and on, sometimes well-paid, sometimes not. If what I have been told is true, then EDD calculated my checks based on what I’d made 18 month before I applied.

A little clarity: if one is teaching a single class that meets twice a week for two hours, that’s only going to pay so much. To be honest, it’s barely enough to make my rent; gas and food are not part of the equation. So, driving from Livermore to Fairfield twice a week for a two-hour class? Not really worth the gas expense.

When I was teaching Musical Theatre Audition Technique as part of SCC’s now defunct Actor Training Program, I was also either directing something or preparing to direct something there at the school. In one case, I was playing Daddy Warbucks in the adult cast of Annie while simultaneously directing the Vallejo Youth Cast of the same production, using the Lead Director’s staging. This was under an ambitious — but ultimately WAAAAAAAAAYYYYYYYY too expensive — project heading called a Hybrid Musical. I believe the original notion was that adults would play the leads with a rotating cast of children in supporting roles. This idea was unpopular, so the team in charge of these projects decided to have one Adult Cast and two Youth Casts. Same set, same props, similar costumes (though it was clear, upon watching a Youth Cast of Bye, Bye, Birdie, that they first tried to get some, if not all, of the actors — youth and adult — into the same costumes. Oh my God, what were they thinking?!), same music, staging and choreography.

A McDonald’s of Musical Theatre.

The conceit being that their Youth Actors were just so darn good that, with the excellent guidance of the various teaching artists they’d hired, no audience would be able to tell the difference. Because it’s a good idea to assume that your audience is stupid, and to try to fool them into being happy watching Youth Theatre when they thought they were paying to see Grown-Ups. So many disastrous decisions were made during the planning process of these shows that I am amazed we got them on their feet and they did well. In some cases, we had multiple sold-out shows. Which is what happens when there are two Youth Casts and one Adult Cast, and both of the Youth Casts go to see each other and the Adult Cast, bringing their entire families, for multiple performances.

But I digress. Let it be sufficient to say that feast and famine were occurring within months of one another during my time at Solano College, and that the gas expense traveling to and from those jobs was ridiculous. (There are buses during the day, but no way home at night.) So it appears to me that EDD has calculated my checks based on the times when I was teaching one class, directing nothing, and barely surviving on what I earned.

There was one other snag: the first day I was in front of students at Solano was in late February of 2010. But the College had been calculating my pay as having started on February 1, 2010. This I did not know. And for those first few weeks, I was still collecting unemployment. Oddly, Solano doesn’t pay a dime until, like, your second month of employment. So you can work all of February and they won’t pay until March 1, and that first check is tiny. So if I had known in advance and cut off my unemployment benefits on February 1, there was no way I could have bought the gas to get to and from the production meetings, etc., that happened all month prior to my first day directing. (To say nothing of auditions and callbacks, for which I was not paid.)

The instant I realized what was going on, I called EDD.

They were not nice at all. Confusing and unhelpful. It seemed that the people to whom I spoke were deliberately unkind and trying to provoke a verbal altercation. I had to then schedule an interview for several weeks later. In the interview, the woman I spoke to was even worse. It was baffling.

The result was that because I didn’t know I was being paid before I began actually working, I had to pay a rather large fine. Even though I called them voluntarily. So I started paying it off a little at a time. And then I forgot about it for a long time. And then I wasn’t working at Solano College any more, and I applied for unemployment (June, 2013), and I suspect that perhaps the final unpaid $57.00 of that fine was haunting me. Because I get a miniscule amount of money, particularly compared to what I was making during my last employment at Solano College: directing an incredibly successful production of Charles Morey‘s The Three Musketeers.

Yes, I should have paid that $57.00 sooner. But I’ll be honest: I’m absent-minded. Driving back and forth every day, 120 miles round-trip, my focus was on the show and applying for the Full-Time Theatre Faculty position at the college. If you’ve been reading my blog for a while or paying attention to this installment, you know I didn’t get that job. In the back of my mind, I was thinking that once I got that job, I could start to pay off all of the debt (medical and otherwise) that’s looming over me like some mythic biblical sword.

Which brings me to my current plan. EDD sent me a notice in early November or late October saying my benefits were about to run out. So I stopped looking at their website (the creaky, clunky CalJobs), which I may have already been avoiding for weeks due to the almost complete absence of theatrical work listed therein, and focused entirely on jobs listed elsewhere. It was at this point that I paid that $57.00, embarrassed that I hadn’t done so yet, and figuring that my time with them was done and I’d better crank out my NaNoWriMo project super-fast, get it edited and published so’s I can get some money asap.

Out of the blue a notice arrived from them that my benefits had been extended. I was about to mail it back with all the appropriate boxes checked, when I saw that they wanted proof that I’ve been applying for jobs.

Back into my e-mails I dove, scrambling for information until I could get the form filled out.

Back into CalJobs I dove, adding resumes and skills and eagerly searching the job openings that CalJobs sees as a likely fit for me.

None of them are likely fits. Well, maybe one or two. I’ve applied. I’ve heard nothing.

Then it hit me: in order to get EDD to keep sending checks, I need to apply for jobs. They think I’m a potential Warehouse Foreman because I worked in Shipping & Receiving for Staples #84 in Boston in 1999. I would rather be writing than working as a Warehouse Foreman, but in order to keep getting checks, I should apply for every single job they send me.

And … wait for it … at every job interview for employment in which I would be utterly miserable … wait for it … I will pretend to be categorically insane. Boom. If it’s a big corporate job, I’ll go Sadistic Sociopath. If it’s a warehouse job, I’ll go Fancy Evil Mastermind.

I will record every interview and transcribe them herein.

If I get hired for some big corporate management job, I will maintain my persona the entire time, blogging furiously until I am discovered and my employment is terminated. Step One: Make sure that severance package is cush! Or at least make sure it’s Nimrod, son of Cush.

What do you think of this brilliant plan, O Avid Readers? I’ll be honest: I haven’t gotten a single non-theatrical job interview at all, in years. So we’ll see. This plan may not work. But tell me: are you interested in reading about my exploits in the Land of the Terminally Unemployable? Would you want to hear the recordings?  Are you a Rhinoceros? Why? If not a Rhinoceros, why not? Have you considered alternatives? Please explain.